If you’ve ever had moving woes, feel vindicated in the fact that there are heroes out there who are fighting back.
Tituss Burgess, “Emmy Nominated Actor for Unbreakable Kimmy Schmidt, currently streaming on Netflix,” wrote the perfect one-star review for a Brooklyn moving company July 13.
The company in question, Franks Express, which not only neglected to do their job, but also asked for a Yelp review before it was done, left Burgess extremely disappointed to say the very least.
“My name is Tituss Burgess. Im an Emmy Nominated Actor for Unbreakable Kimmy Schmidt currently streaming on Netflix. That’s besides the point. But watch it,” Burgess’ review begins instantly proving credibility because there can’t be a person on the planet who doesn’t love Tituss.
The rest of the review details how things quickly escalated with Franks Express. Here is a timeline of events:
11 a.m.: Burgess calls to arrange a pick up of his couch. The representative quotes that they will be at his home at 1 p.m.
1 p.m.: No movers.
1:30 p.m.: Still no movers. Burgess calls the company again to check on the arrival, the representative tells him that he is late and will give him a discount in exchange for a good Yelp review. Burgess, understandably, asks that the job be completed before he does that, and the representative tells him, “no review no show.”Texting back and forth continues for 45 minutes. During this time, the representative calls Burgess a nasty, anti-gay slur.
“It completely threw my entire day….I’m going to post this to Twitter, to my Instagram, to my Facebook. You messed with the wrong Queen,” Burgess wrote.
He perfectly recapped his scathing review on Instagram.
And shared both the review and the saved text messages to Twitter. Warning for anyone out there who is sensitive to anti-LGBT language, one of the messages contains an anti-gay slur.
The above tweet also includes a telephone number that does not match the Franks Express Yelp page, however, when we Google searched the number, it brought up another moving company that has several numbers and several different names, and has many reviews that users have flagged as a scam. It is not clear whether Franks Express is affiliated with this company.
Franks Express has responded to Burgess on Yelp, claiming they had nothing to do with the incident and that Burgess never called them. However, it’s clear from the text messages that Burgess dealt with some unprofessional mover via phone.
At the moment, Yelp is monitoring the Franks Express page “for content related to media reports.”
We are with you Tituss. Stay strong.