Whether retail and customer service were your summer gigs in high school or you commit each day of your life to building clients happy, you’ve undoubtedly dealt with angry patrons.
When people get frustrated in apparel stores, restaurants, and over the phone, service employees become punch bag. That’s what this Redditor endured while he was serving a woman named Debbie at Starbucks recently. When he said that he was out of drinking carriers and couldn’t toss out an empty cup from the woman’s car, she started get angry.
But after she went home, Debbie had a moment of introspection and realized that things going on in their own lives ended up causing her to lash out at the barista. She decided to return to Starbucks and apologize with a heartfelt note that contains a message we all need to hear.
Here’s the full text of the note:
Y esterday at your drive-thru we had a less-than-cheerful encounter. At no defect of yours, you were out of carriers and said you could not take my empty beaker( trash ). I was less than understanding and my way was curt . I need to apologize. The thought of leaving a trail of unkindness like that is so not the path I want to reflect. Not for you , not for me . You are a young man, clearly working hard to build a future and you should be commended. Maintain up your position of cheer and hope. Stay hopeful no matter what kind of people cross your track( or drive-thru ). Surely, God has good blessings in store . You taught this ole lady something yesterday about kindness, compassion, and remaining humble .
I thank you! Debbie
God bless you today and all your todays .
( via BoredPanda)